Terms and Conditions

General Terms and Conditions and Customer Information

I. General terms and conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a supplier (4-EUROPE GmbH & Co. KG) via the www.ayio-q.com website. Unless otherwise agreed, we object to the inclusion of any terms and conditions of your own that you may use.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) Already by placing the respective product on our website, we submit a binding offer to conclude a contract via the online shopping basket system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping basket system as follows: The goods intended for purchase are placed in the “shopping basket”. You can call up the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering the personal data as well as the payment and shipping conditions, the order data will finally be displayed to you as an order overview. If you use an instant payment system (e.g. credit card, Paysera, PayPal / PayPal Express, Amazon Payments, instant transfer) as a payment method, you will either be redirected to the order overview page in our online shop or to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, make the corresponding selection or enter your data there. Finally, you will be shown the order data as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop. Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using the “back” function of the Internet browser) or cancelling the order. By sending the order via the button “order subject to payment”, you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of the e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Conclusion of the contract for download products

(1) The subject of the contract is the sale of download products (digital content). By placing the respective download product on our website, we submit to you a binding offer to conclude a contract under the conditions stated in the item description.

(2) The contract is concluded via the online shopping basket system as follows: The download products intended for purchase are placed in the “shopping basket”. You can call up the “shopping cart” via the corresponding button in the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering the personal data as well as the terms of payment, all order data are finally displayed again on the order overview page. If you use an instant payment system (e.g. credit card, Paysera, PayPal / PayPal Express, Stripe, Amazon Payments, Postpay, Sofortüberweisung) as a payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, you will be redirected back to our online shop to the order overview page. Before submitting the order, you have the possibility to check all details again, to change them (also via the “back” function of the Internet browser) or to cancel the purchase. By sending the order via the button “order subject to payment”, you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(3) Your enquiries for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within 5 days.

§ 4 Licence of use for download products

(1) The download products offered are protected by copyright. You receive a simple usage licence for each download product purchased from us, unless otherwise stated in the respective offer.

(2) The single use licence includes permission to save and/or print one copy of the download product for your personal use on your computer or other electronic device. You are prohibited from making any further copies. You are expressly prohibited from modifying or editing a file or any part thereof and from making it available to third parties in any way, whether privately or commercially.

§ 5 Conclusion of the contract for courses

(1) The subject of the contract is the provision of courses. By placing the respective course offer on our website, we submit a binding offer to conclude a contract via the online shopping basket system under the conditions stated in the respective course description.

(2) The contract is concluded via the online shopping basket system as follows: The courses intended for booking are placed in the “shopping basket”. You can call up the “shopping basket” via the corresponding button in the navigation bar and make changes there at any time. After calling up the “Checkout” page and entering your personal data and the terms of payment, the order data will finally be displayed as an order overview. If you use an instant payment system (e.g. credit card, Paysera, PayPal / PayPal Express, Amazon Payments, instant transfer) as a payment method, you will either be redirected to the order overview page in our online shop or to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, make the corresponding selection or enter your data there. Finally, you will be shown the order data as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop. Before submitting the order, you have the option of checking the details in the order overview again, changing them (also using the “back” function of the Internet browser) or cancelling the order. By sending the order via the corresponding button, you declare the legally binding acceptance of the offer, whereby the contract is concluded.

(3) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within 5 days (unless a different deadline is stated in the respective offer).

§ 6 Service provision for courses

(1) The implementation of the courses in the form described in the respective offers takes place on the agreed dates.

(2) Insofar as the implementation of the courses is dependent on the number of participants, the minimum number of participants results from the respective offer. If the minimum number of participants is not reached, we will inform you in writing (e.g. by e-mail) at least 7 days before the start of the course that the booked course will not take place. In this case, any services already provided will be refunded immediately.

(3) In the event of cancellation of an individual event due to short-term absence of the course instructor due to illness or other important reason, the services already provided will be refunded immediately. In the case of events consisting of several dates, if a date is cancelled due to the short-term absence of the course instructor due to illness or for another important reason, the cancelled date will be made up for on an alternative date.

(4) In connection with the use of course rooms and objects, you must comply with the house rules displayed locally. You must comply with our instructions or the instructions of the course instructor.

§ 7 Withdrawal / Cancellation

(1) AYIO-Q Module, Physical Products, Courses & Seminars, Online Health Programme

(1.1) You can test the AYIO-Q module in the basic version of the health programme for up to 14 days from receipt of the goods and return it without giving any reasons. If the module is returned within this period, the purchase price will be refunded. The shipping costs for the return shipment shall be borne by the purchaser. The date of receipt of the return declaration by us shall be decisive for compliance with the deadline.

(1.2) You can return physical products for up to 14 days from receipt of the goods without giving any reason. If the goods are returned within this period, the purchase price will be refunded. The buyer shall bear the shipping costs for the return. The date of receipt of the return declaration by us is the relevant date for observance of the deadline.

(1.3) Exclusion of cancellation

The possibility of cancellation does not exist for delivered goods,

which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
that can spoil quickly or whose expiry date would be quickly exceeded,
if these have been inseparably mixed with other goods after delivery due to their nature,
which are sealed and are not suitable for return for reasons of health protection or hygiene, provided their seal has been removed after delivery. This may also include supplements, hygiene products, test strips or cosmetics if these goods are delivered with a seal and the seal is removed after delivery.

(1.4) Customer satisfaction is our highest concern. Online health programmes can be tested for 42 days, after which a cancellation of the booking is not possible. This applies once for the initial booking of a selected online health programme. For each further booking of an online health programme, you can withdraw from the contract up to 14 days after the start of the contract. The withdrawal must be in text form (e.g. e-mail, post). The relevant time for meeting the deadline is the date on which we receive the declaration of withdrawal.

(2) Courses & Seminars

(2.1) You can withdraw from the contract free of charge up to 14 days before the start of the course or seminar. The withdrawal must be in text form (e.g. e-mail). The relevant time for meeting the deadline is the date on which we receive the notice of withdrawal. Withdrawal is no longer possible less than 14 days before the start of the course.

(2.2) In case of non-participation, or partial participation in the booked course, no refund of course fees is possible.

(2.3) The statutory right of withdrawal is not affected by this; it exists regardless of the existence or non-existence of this additional right of withdrawal.

§ 8 Substitute participant

(1) You can name a substitute participant at any time before the course begins. You will not incur any costs for this rebooking.

§ 9 Right of retention, reservation of title

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following applies in addition:

a) We retain title to the goods until all claims arising from the current business relationship have been settled in full. Prior to the transfer of ownership of the reserved goods, a pledge or transfer of ownership by way of security is not permitted.

b) You may resell the goods in the ordinary course of business. In this case you already now assign to us all claims in the amount of the invoice amount which accrue to you from the resale, we accept the assignment. You are further authorised to collect the claim. Insofar as you do not properly fulfil your payment obligations, we reserve the right to collect the claim ourselves.

c) If the reserved goods are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities to which we are entitled at your request insofar as the realisable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent upon us.

§ 10 Warranty

(1) The statutory rights of liability for defects shall apply.

(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this will have no effect on your statutory warranty claims.

(3) If you are an entrepreneur, the following applies in deviation from the above warranty regulations:

a) Only our own specifications and the manufacturer’s product description shall be deemed agreed as the quality of the item, but not other advertising, public promotions and statements by the manufacturer.

b) In the event of defects, we shall provide warranty at our discretion by rectification of the defect or subsequent delivery. If the rectification of the defect fails, you may, at your discretion, demand a reduction or withdraw from the contract. The rectification of defects shall be deemed to have failed after a second unsuccessful attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of rectification, we shall not have to bear the increased costs incurred by transporting the goods to a place other than the place of performance, provided that the transport does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply: – for culpably caused damage attributable to us arising from injury to life, limb or health and in the case of other damage caused intentionally or by gross negligence; – insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item; – in the case of items which have been used for a building in accordance with their customary manner of use and have caused its defectiveness; – in the case of statutory rights of recourse which you have against us in connection with rights arising from defects.

§ 11 Choice of law, place of fulfilment, place of jurisdiction

(1) Bulgarian law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn as a result (favourability principle).

(2) The place of performance for all services arising from the business relationships existing with us as well as the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Bulgaria or the EU or if your domicile or usual place of residence is unknown at the time the action is brought. The right to bring an action before the court at another statutory place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

II. Customer information

1. Identity of the seller

4-EUROPE LTD & Co. KG

Ul. Osogovo No. 13

8216 Laka / Bulgaria

Phone: +359 879 522 655

EMail: anfrage@ayio-q.com

Alternative Dispute Resolution:

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at https://ec.europa.eu/odr.

We are willing to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities of correction are carried out in accordance with the regulations “Conclusion of the Contract” of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contractual language is German.

3.2. We do not store the complete text of the contract. Before sending the order via the online shopping basket system, the contract data can be printed out or electronically saved using the browser’s print function. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

3.3. In the case of quotation requests outside the online shopping basket system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne additionally by you, unless free delivery has been promised.

5.3. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.

5.4. Unless otherwise stated in the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

5.5. Unless otherwise agreed, payment for course bookings must be made at the latest on the course date on site before the start of the course, otherwise there is no entitlement to participation.

6. Delivery conditions

6.1. The delivery conditions, the delivery date as well as any existing delivery restrictions can be found under a correspondingly designated button on our Internet presence or in the respective offer.

6.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise designated to carry out the shipment.

If you are an entrepreneur, the delivery and shipment shall be at your risk.

7. Statutory liability for defects

Liability for defects is governed by the “Warranty” provision in our General Terms and Conditions (Part I).

8. Copyright

All rights reserved. All texts, images, graphics, sound and video recordings are subject to copyright and other laws for the protection of intellectual property. The content of this website and the download products may not be copied, distributed, modified or made available to third parties for commercial purposes.

The reproduction or publication on paper, electronic media or on a website of:

Articles/Texts,
Download products,
print products and
Sound and video recordings

require explicit consent in the form of a licence.

In particular, this applies to any commercial use of the contents of www.ayio-q.com.

9. Disclaimer

Please note that despite the successes achieved with the ÁYIO-Q programmes, for legal reasons we are not allowed to make any healing promises and therefore do not make any. The recommendations, approaches to solutions and knowledge conveyed here and within the programmes cannot replace a visit to a naturopathic or specialised doctor or alternative practitioner. ÁYIO-Q is to be regarded as a valuable supplement to conventional medicine, but not as a substitute for it.

A doctor or alternative practitioner should be consulted before using the information. We accept no liability for damages of any kind arising directly or indirectly from the use of the information.

Furthermore, it is pointed out that classical orthodox medicine has not yet recognised and accepted the technique of the ÁYIO-Q module. However, the positive results and evaluations of our participants are ultimately decisive for us.

last update: 14.12.2022

Terms and Conditions